Check pending transfers
Go to Orders and filter by Payment Status = Awaiting Confirmation. This shows every customer who has chosen to pay by direct bank transfer.
Cross-reference each pending order with your actual bank account to see if the funds have arrived.
Accept a transfer
Open the order detail and scroll to the Transactions section. Find the transaction with status Awaiting Confirmation and click Accept.
This marks the transaction as succeeded and the order is activated immediately. The customer's booking or package becomes active.
Tip Match the transfer amount and reference code carefully. If the customer paid the wrong amount, contact them before accepting.
Reject a transfer
If the transfer is missing, incomplete, or has the wrong reference, open the order detail, find the transaction with status Awaiting Confirmation, and click Reject.
This marks the transaction as failed. The order is cancelled and any reserved session spot is released back to availability.